Frequently Asked Questions
What is the Academy by CLASSEN?
The Academy by CLASSEN is the digital continuing education and training platform for authorized partners. It offers product and application training, technical information, tutorials, and webinars covering the entire CLASSEN product range.
Who is the Academy intended for?
The Academy is intended exclusively for CLASSEN business partners—specifically, specialty retailers, tradespeople, installers, architects, designers, and sales partners.
What content does the Academy offer?
The platform offers training on:
• CLASSEN product lines (floor and wall coverings)
• Technical information and installation instructions
• Sustainability and production
• Sales pitches and collection launches
• Innovations and company news
How can I participate in training sessions?
Interested partners can submit a request via the Academy page regarding their desired topics or formats. The CLASSEN team will then contact them to discuss details, content, and possible dates.
Are there live and on-demand formats?
Yes. The Academy offers both live webinars with CLASSEN experts and recorded training sessions that are available anytime.
What technical requirements do I need?
All you need is a PC, laptop, or tablet with a stable internet connection and an up-to-date browser. For live sessions, a camera and microphone are recommended.
Can I organize training sessions for my entire team?
Yes. Sales partners can manage team accounts through the Academy or submit bulk registrations for employees.
In which languages is the content available?
Typically in German, and sometimes also in English or Polish—depending on the course.
How can I stay informed about new training courses?
Registered users are automatically notified of new courses and dates. They can also sign up for the Academy newsletter.
Where can I get help with questions or technical issues?
In the Academy's Support section, you'll find contact information for the CLASSEN team, who can assist you with technical or content-related questions.
